Our protocol is designed to provide a seamless and efficient resolution for all product eligibility questions.

1. Return Eligibility Protocols

• Return Window: Returns are accepted within 30 days from the original date of purchase.

• Condition Requirements: To qualify for a refund, items must remain in their original, unused condition and be returned in their original packaging.

• Hygiene Safety: For safety and health regulations regarding pet supplies, items showing signs of wear, pet hair, or usage cannot be accepted for return.

2. The Return Procedure

• Initiation: Please contact our support team to receive an authorized return label and detailed instructions before shipping any items back.

• Transit Costs: Unless the return is due to a fulfillment error or a damaged product, return shipping logistics and fees remain the responsibility of the client.

• Processing Timeline: Once your return arrives at our facility, please allow 3 to 5 business days for our team to inspect and process your refund to the original payment method.

3. Exchanges & Damaged Deliveries

• Expedited Exchanges: To secure an exchange efficiently, we recommend returning the original item for a refund and placing a new order for the preferred selection online.

• Damaged Items: If your order arrives damaged or defective, please contact our concierge team immediately to initiate an expedited replacement protocol.

4. Concierge Assistance & Operations

• Direct Support Desk: support@wagstyle.shop

• Response Protocol: Our specialists prioritize comprehensive solutions within 24 business hours.

• Fulfillment Headquarters: 920 W High St, Grand Saline, TX 75140, United States.